Privacy Policy

TDogsPH ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

We may collect the following types of information:

• Account Information: your name, email address, mobile number, and address when you register or book an appointment.
• Pet Information: your pet's name, breed, size, weight, color, and health-related details you provide, such as medical conditions, allergies, and vaccination records (including any vaccination documents you choose to upload).
• Booking & Payment Information: appointment details, service selections, and payment records (we do not store full card numbers).
• Technical Information: basic usage data such as pages visited, collected automatically to help us maintain and improve the website.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your customer account and your pets' profiles
• Schedule, confirm, and manage grooming appointments
• Communicate with you about bookings, confirmations, and reminders
• Process payments for services rendered
• Provide safe, appropriate grooming care based on your pet's health information
• Improve our services and website
• Comply with legal obligations

3. Sensitive Personal Information

Health-related information about your pet (medical notes, allergies, vaccination records) is collected solely to help us provide safe grooming services. Vaccination files you upload are stored securely and are only accessible to authorized TDogsPH staff for verification purposes.

4. Who Has Access to Your Information

Your information is accessible only to authorized TDogsPH staff who need it to perform their duties (such as scheduling, grooming, and customer service). We do not sell your personal information to third parties. We may share limited information with trusted service providers who help us operate our business (such as payment processing or hosting providers), solely for that purpose.

5. Data Storage & Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online system can be guaranteed 100% secure, and we encourage you to use a strong, unique password for your account.

6. Data Retention

We retain your account and booking information for as long as your account is active, or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data, subject to any legal or recordkeeping requirements.

7. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Be informed about how your personal data is processed
• Access the personal data we hold about you
• Request correction of inaccurate or outdated data
• Object to or withdraw consent for certain processing of your data
• Request deletion of your personal data, where applicable
• Lodge a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use basic cookies or similar technologies necessary for the site and booking system to function properly (for example, to keep you logged in). We do not use cookies for third-party advertising.

9. Photos & Social Media

As described in our Grooming Policies, photos taken during your pet's visit may be used for promotional purposes unless you opt out at drop-off.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding your personal information, please reach out via our Contact page, or email us directly at admin@tdogsph.com.